Shipping, Delivery and Returns
Expect that new order to take up to 7 – 14 working days if it’s something we carry in stock. If you ordered something particularly fancy and we need to make a plan with our distribution and supplier friends, it can take up to three weeks. We use independent delivery contractors, but will keep you in the loop should your delivery be delayed for any reason.
EFTs and bank transfers
The beauty of ecommerce is that paying for your purchases is really simple and super safe. For EFTs and bank transfers, we’ll need a moment to make sure the monies have been paid before sending you your shiny new toy.
All our products carry a one year guarantee against failure, provided by our supplier friends. We work hard to deliver on our promises. But if you’re not satisfied with your purchase, you’re welcome to submit a return. The decision to restock undamaged goods or goods ordered incorrectly will solely lie with the management/owners. If restocking permission is granted, a restocking fee will be applicable.
The item must be in its original packaging and you’ll need the proof of payment alongside your submission. When you receive your purchase, be sure to look over it thoroughly. Identify and document any damage that may have happened in transit. Documenting this will help us immensely in determining when in the process the damage occurred and make your return process that much smoother. It’s likely that we’ll just repair or replace any products that have failed.
Do I pay for the returns?
Faults with the products do happen occasionally. Nobody’s perfect, right? If yours is still under guarantee, we’ll gladly sort it out for you and cover all transport costs involved. We’ve also got you covered if the product is supplied incorrectly. That’s on us. In the event of products ordered incorrectly and restocking permission is granted, we ask a restocking fee of 20%. This is, unfortunately, going to be at your (the customer’s) own expense. If you need transport for the product, we can also arrange it for a small fee.